Incident Reporting, Analysis & Risk Management Platform

Incident ReportingPlay Video

Synapse's award winning technology has been utilised for the management of incident reporting and staff operational activities. The system consists of two elements: a mobile app for the self-reporting of incidents from locations; and a central intelligence database for collating the reported data, analysing intelligence, and enabling resources and actions to be deployed in a streamlined and efficient manner.

Improving the efficiency and speed of reporting

Synapse can operate across corporate offices, distribution centres, government, healthcare, leisure facilities, and retail stores; adapting according to the type of location being reported from and enabling you to quickly and easily report a wide range of incident types.

The user simply selects the type of incident that has occurred which loads dynamic question sets specific to that user’s role and the incident being reported. This then triggers automatic workflows ensuring all necessary information is captured in the report as it happens.

Synapse enables a more proactive and accurate approach to Security Incident Reporting Systems (SIRS) and loss prevention, aided by real-time reporting and a more effective use of intelligence. Common incident types across our clients include:

  • Alarm Activations
  • Abuse
  • Arson
  • Assault
  • Bomb Threats
  • Burglary & Theft
  • Break-Ins
  • Criminal Damage
  • Stock Loss
  • Fraud
  • Harassment
  • Suspicious Behaviour

Dynamic question sets allow you to quickly capture specific information on what has happened; upload supporting imagery, footage and documents; provide product details through quick barcode scanning capability; issue civil recovery; carry out offender and vehicle profiling; collect and record evidence from victims and witnesses; action the involvement of police and authorities; and issue tasks that are generated by calculating what is needed in a streamlined, efficient and severity-based manner.

In today's world, the constant risks and threats to organisations are very complex and prevalent. Synapse provides real-time reporting to enable proactive planning and optimised decision making during major incidents, reducing response time and enhancing the safety of people, assets and locations. Common incident types across our clients include:

  • Car Cruises
  • Homelessness
  • Hostile Reconnaissance
  • Human Rights
  • Illegal Raves
  • Industrial Action
  • Major Events
  • Organised Crime
  • Protests & Activism
  • Terrorism
  • Traveller Encampment
  • Public Disorder

Dynamic question sets allow you to quickly capture specific information on threats and risks; streamlining the processes involved in assessing large and disparate pieces of information and pulling all the relevant information together to build clear reports for analysis and establish priorities and actions more accurately.

Unplanned health, safety and environmental incidents resulting in injury, illness or damage is probable across all organisations. Synapse ensures accuracy and compliance in the process of recording such incidents and conducts analysis to determine root causes and help prevent them from happening again. Common incident types across our clients include:

  • Catering Accidents
  • Clinical Incidents
  • Drink/Drugs Usage
  • Extreme Weather
  • Fatal Accidents
  • Fire & Flooding
  • Gas Leaks
  • Occupational Diseases
  • Slip, Trip & Falls
  • Suicide & Self-Harm
  • Violence at Work
  • Worker Incapacitation

Dynamic question sets allow you to quickly capture specific information on what has happened; upload supporting imagery, footage and documents; collect evidence from victims and witnesses; and enable resources, communications and actions to be deployed in a streamlined and efficient manner.

Synapse supports the management of properties, maintenance, assets and guest services to help improve efficiency, performance and customer engagement. Common incident types across our clients include:

  • Cleaning Incident
  • Guest Services
  • Electrical Incidents
  • Evacuations
  • Mechanical Incidents
  • Outdoor Incidents
  • Faulty Equipment
  • Property Maintenance
  • Property Damage
  • Risk Assessments
  • Surveys & Feedback
  • Visitor Experience

Dynamic question sets allow you to quickly capture specific information on what has happened; upload supporting imagery, footage and documents; collect evidence from victims and witnesses; and enable resources, communications and actions to be deployed in a streamlined and efficient manner.

Transport and logistics incidents are critical to business continuity and can cause delays and financial losses. Real-time reporting of incidents, potential risks and threats to a location, and more effective use of intelligence ensures incidents are dealt with in a fast and efficient manner. Common incident types include:

  • Ammonia/Toxic Release
  • Dropped Trailer
  • Fuel Spill
  • Insecure Fleet
  • Loading Dock Safety
  • MHE Collision
  • Perimeter Breach
  • Process Failure
  • Search Positive/Refusal
  • Stock Damage
  • Temperature Rejections
  • Vehicle Incident

Dynamic question sets allow you to quickly capture specific information on what has happened; upload supporting imagery, footage and documents; provide product details through quick barcode scanning capability; carry out offender and vehicle profiling; collect and record evidence from victims and witnesses; action the involvement of police and authorities; and issue tasks that are generated by calculating what is needed in a streamlined, efficient and severity-based manner.

Synapse provides a quick and easy incident management solution to process all IT, Cyber and Equipment related issues, complaints and requests more efficiently and improve the handling of these leading to better customer satisfaction. Common incident types across our clients include:

  • Data Theft
  • Cyber Crime
  • E-commerce & Fraud
  • Equipment Failure
  • Hacktivism & DDoS
  • Improper Usage
  • Power Failure
  • Process Failure
  • Service Requests
  • Support Ticketing
  • Unauthorised Access
  • Equipment Request

Dynamic question sets allow you to quickly capture specific information on what has happened; upload supporting imagery, footage and documents; collect user data from potential offenders; record evidence from victims and witnesses; action the involvement of police and authorities; and issue tasks that are generated by calculating what is needed in a streamlined, efficient and severity-based manner.

Powerful & intelligent

Reported data is automatically processed with in-built algorithms calculating the priority and severity levels, who needs to be notified, linking of useful resources and cross-referencing with similar data stored in the system to allow trending and mapping to accurately forecast activity.

This revolutionises the approach to tackling incidents with more accurate evidence being captured and presented in a compliant way for auditing and analysis, leading to greater success in investigation, action and closure.

The Synapse front-end platform enables a more proactive and accurate approach to incident reporting, ensuring high quality quantitative data is captured and enabling trends and relationships to be identified.

How can Synapse benefit your organisation?

Reporting & Compliance

Reporting & Compliance

Synapse provides real-time reporting through simple to use, intuitive touch-points and selections. It gives complete management over form templates, validation, communications and actions for each incident type, ensuring high quality quantitative data is captured for auditing and compliance purposes.

Loss Prevention

Loss Prevention

Loss Prevention teams, through the dashboard, have timely information at their fingertips, enabling them to prioritise loss prevention activity, engage with the operational teams and direct the security teams to the areas of significant risk.

Security Operation Centres

Security Operation Centres (SOC)

Real-time reporting allows a SOC to access high quality quantitative data in a simple and intuitive dashboard format for strategic security analysis, monitoring of criminal activity, and investigation and deployment of personnel in a fast and efficient manner - all from a centralised location.

Workflow Automation

Workflow Automation

The user selects the type of incident that has occurred which loads dynamic question sets that are specific to that user’s role and the location being reported from. This triggers customisable workflows, ensuring all necessary information is captured in the report as it happens and automatically assigning priority and severity levels.

Field-Based Users

Field-Based Users

Using the mobile app, users out in the field can easily report a wide range of incident types, share data, and gain quick access to documents, policies, useful links, frequently asked questions, and news updates. Automatic alerts and notifications relating to the user’s role and current location can be sent, helping to streamline and improve operational activities and efficiencies.

Incident Communications

Incident Communications

The communication of reported data is a key aspect of Synapse. Automatic alerts and notifications can be generated, sending notifications to specified contacts using preferred communication channels and also acts as a central operational management system for day-to-day activities such as two-way messaging, issuing of tasks and checklists, viewing of reference documents and reports.

Synapse is accessible on all major browsers and the mobile app is compatible on Android, Apple iOS and Windows devices. Synapse operates across all screen sizes for smart phones, tablets, screens and video walls, allowing for easy adoption on existing hardware and bring-your-own-device (BYOD) users. The mobile app operates both online and offline, with an integrated smart sync feature for when internet connectivity is temporarily unavailable.

Key Features

  • Award winning and innovative technology offering.
  • Secure, adaptable and scalable and deployed across a wide range of organisations.
  • Streamlines operations management by removing of manual processes.
  • Improves efficiency of communications and accuracy of incident reporting.
  • Dramatically increases speed of incident reporting and significantly improves accuracy of data gathering.
  • Quick deployment and easy adoption on existing hardware and bring-your-own-device (BYOD) users.
  • Enterprise level technology with proven cost-savings and return on investment.
  • Completely brandable with your organisations logo and colour schemes.
Incident Reporting

Incident Database

• Intelligence database
• Unlimited incident types
• Multi-level access control
• Form  management
• Workflow management 
• Communication templates
• Fully branded
• Platform configuration

Incident Reporting

User App

• Browser web app
• Mobile Installable app
• Intuitive & fast interface
• Incident reporting
• Location aware
• Comms & tasks
• Resource library
• User tracking

Incident Reporting

Communications & Actions

• Notifications & alerts
• Push/on-screen alerts
• Communication templates
• Priority & severity alerts
• Tasks and checklists
• Escalations
• Intelligence bulletins
• Mandatory reads

Incident Reporting

24/7 Reporting

• Realtime dashboard
• Site/location reporting
• Estate reporting
• Trending & mapping
• Government data feeds
• Data export
• Performance reports
• Audit trails

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The adoption of Synapse has driven efficiencies, improved safety and security, and reduced financial loss to a large number of organisations.

Synapse can adapt to any business intelligence requirement.
Find out how Synapse can help your organisation today.

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